by marcia on Aug 1, 2009 at 7:05 AM
Filed in coaching

I don't think it is.  I think the successful companies manage their costs and productivity.

The best way to manage costs and productivity is by making sure that all the core processes are aligned.  It's also important that this is developed from the inside-out.  When companies have their employees design and implement the process-improvement, productivity is increased, as well as customer and employee satisfaction.

Isn't increased customer satisfaction what we all want?


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