It’s always a treat for me when I experience outstanding customer service from a company. I had such an experience last week at my dry cleaners.
I started using Capital Cleaners in Sherwood a few years ago when I found out that they always clean the used school uniforms (at no cost) that our Sherwood Rotary Club collects for those local children who can’t afford new ones. I knew I wanted to do business with a company that practices giving back to the community. I didn’t know, however, that an extra benefit of being one of their customers was to enjoy great service.
I probably only drop off clothes there a maximum of once or twice a month. Yet, last week when I pulled through the drive-through, and the employee, Lila, saw me, she immediately turned and retrieved my dry-cleaning off the rack and came out and hung it up on the hanger over my left rear door. I was stunned because she didn’t even ASK my name – Lila KNEW who I was! I LOVE that!!!
Of course, I praised her like crazy and asked how she knew my name. Lila (at the time I didn’t even know her name, but I sure know it now!) said that she really makes an effort to learn the customers’ names. I told her that it was very impressive and that most people really appreciate being recognized.
I’ll continue to use Capital Cleaners because they do a good job, and now they just ensured that I’ll tell everyone I can about their great customer service. I just became an even more Loyal Customer!