|
Organizational Development
Strategic Planning
This is a process that determines the future of the organization and what resources will be needed to ensure that success. Developing a strategy, a vision, a mission, and a specific plan of action contributes to long-term, sustainable success. If implemented correctly, it will create higher levels of motivation, commitment, and fuel continuously greater levels of achievement from everyone in the organization.
Key areas include:
- Building a Successful Business
- A Passion for Succeeding
- Developing a Competitive Edge
- Effective Planning Techniques
- Execution is Everything
- Marketing and Sales
- Generating and Retaining Profits
- Becoming a Customer-Driven, Enduring Company
Executive Leadership
Success in today's complex global arena is challenging and the rules are changing. For an organization to compete globally, executive leaders will have to create an organizational culture in which everyone is challenged to seek innovative and improved methods of doing business. Leading today's organization into tomorrow's competitive arena will require teamwork, collaboration and speed.
To create and lead an organization that will maintain a competitive advantage during such turbulent times, many executives will have to transform an organizational culture that was founded on yesterday's paradigms. Priorities will have to shift and thinking will have to change.
Key areas include:
- The Challenge of Leadership
- Transforming the Organization
- Organizational Alignment
- Goal Planning and Achieving Systems
- Understanding Human Potential
- Collaborating for Results
- Building Teams
- Motivation
- Understanding Behavior
- Building Success Attitudes and Habits
- Communications
Management
Today’s management faces the challenge to develop an organization that can meet tomorrow’s goals while continuing to meet the daily challenges of today. To balance the organizational and economic demands, managers need a systematic results-oriented approach to their jobs.
Our Management Development involves the what and how of training and understanding the why of a situation. The result is managers who understand why and how they are essential to the organization's goals. These managers know that the goals can be achieved, obstacles can be overcome and problems can be solved. This program makes management development not only possible, but also eminently profitable.
Key areas include:
- The Manager as a Leader
- Goal Setting for Success
- Your Action Plan
- Confidence
- Work Environment and Motivation
- Decision Making
- Management Communications and Human Relations
- Managing Your Time Use
- Developing Subordinates Through Goal Setting
- Dealing with Negative Behavior
Team Leadership
Good team leaders are the key to the success of any organization. However, most team leaders have had little or no training in the required skills. Almost universally, today's team leaders are men and women who have been promoted from being a super-worker to being a team leader.
This process makes team leadership development not only possible, but eminently profitable. Individually, each team leader reflects the proficiency of a specialized knowledge, which creates a powerful force that assures the achievement of organizational goals through its people.
Key areas include:
- Organizational Goal Setting
- Developing Confidence
- Managing and Controlling Your Use of Time
- Creating and Managing Performance
- Creating an Environment for Growth
- Conducting the Evaluation
- Taking Corrective Action
- The Disciplinary Interview
- Making Quality Decisions
Customer Loyalty
Developing loyal Customers – not just satisfied ones – is the critical difference in creating sustainable organizational success. Creating unique points of connection for every Customer should be the goal.
Participants in this Customer Loyalty process will assess their ability to understand and manage their emotions, recognize the emotions of others, and develop the ability to manage relationships with Customers and peers effectively. They will also assess their communication styles, attitudes, goal setting techniques, and develop a plan of action that will increase their skill level to connect emotionally to Customers.
Key areas include:
- What Does the Customer Really Want?
- The Value of Customer Loyalty versus Customer Satisfaction
- The Role of Empathy and Effective Listening
- Identifying Critical Connection Points in the Customer Interaction
- Developing Trust with the Customer
- Managing Emotions in the Customer Experience
- Effectively Managing Stress and Impulses
- Developing Goals for Positive Behavior Change
Time Strategies
This innovative way of looking at time management will help you see your perception of time in a different way. You’ll discover that INVESTING time is much more profitable that SPENDING time.
Key areas include:
- Time Management – Why do we Need It?
- Investing Time Through Purpose, Values, and Vision
- Time Management Fundamentals
- Goal Setting for Success
|